1. Eligibility for Returns
We accept return requests only under the following conditions:
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You received a damaged, misprinted, or wrong product
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The item is in unused condition with original packaging
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The request is made within 3 days of delivery
2. Non-Returnable Items
The following items are not eligible for return or refund:
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Books that have been read, marked, folded, or damaged by the customer
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Custom-ordered or personalized books
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Digital products (eBooks, PDFs, etc.)
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Discounted or clearance items
3. How to Request a Return
To initiate a return:
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Email us at malwaz.india@gmail.com with your Order ID and reason for return
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Attach clear photos of the product and packaging (if damaged)
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Our team will review and guide you through the process
4. Refund Process
Once your return is approved and the item is received back:
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Refunds will be processed within 5–7 business days
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Refund will be made to the original payment method
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If paid via COD, we’ll require your bank details for refund transfer
5. Exchange Option
If available, we may offer product exchange instead of a refund for:
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Wrong product delivered
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Damaged during transit
6. Shipping Charges
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If the return is due to our mistake (wrong/damaged book), we’ll bear the return shipping cost
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If it’s a customer-initiated return, shipping charges are non-refundable
7. Order Cancellations
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Orders can be cancelled before they are shipped
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Once shipped, the order can only go through the return process
To cancel, email us at: malwaz.india@gmail.com as soon as possible
8. Contact Us
For any questions about our Return or Refund Policy, feel free to contact us:
📧 malwaz.india@gmail.com
📞 +91 9981701283
